Crisis communications strategy for building owners

Timely – Transparent – Trusted


A crisis communications strategy for building owners might include the following steps:


1. Develop a plan: Create a written plan that outlines the steps to take in the event of a crisis, including who is responsible for each step and how to communicate with tenants, employees, and the media.


2. Identify key stakeholders: Determine who needs to be informed in the event of a crisis, including tenants, employees, contractors, and regulatory agencies.


3. Establish a crisis management team: Designate a team of key personnel to handle the crisis, including a spokesperson to communicate with the media and the public.


4. Determine communication channels: Decide on the best channels to use for communicating with stakeholders during a crisis, such as email, social media, or phone.


5. Practice and rehearse: Hold regular drills and practice sessions to ensure that the crisis management team is prepared to handle a crisis effectively.


6. Monitor and respond: Monitor social media, news outlets, and other channels to stay informed about the crisis and respond promptly to any questions or concerns from stakeholders.


7. Review and update: Regularly review and update the crisis communications plan to ensure that it is effective and relevant in the event of a crisis.


In the event of a crisis, building owners should communicate clearly and transparently with stakeholders to minimise the negative impacts of the situation and protect the reputation of the building. It is also important to follow any regulatory guidelines or requirements related to crisis communication.


For immediate expert assistance with construction and real estate-related issues, contact the Property District team in confidence at or telephone +353 1 442 8811.


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